(C) Albert Rieger, 2001 Used with Permission

CUSTOMER SATISFACTION SURVEY

Dear valued customer,

At Peritus we are committed to providing superior service. We would greatly appreciate if you could take a few minutes to fill out this survey. We highly value your time and comments.

All responses will be held confidential.

Thank you in advance,
The Peritus Team

   
Company*:
First Name:
Last Name:
Title*:
Email address:
Telephone*:

*Items marked with an asterisk are optional.

Privacy Note: Your personal data will be kept private and not made available to any third party.

PERITUS CUSTOMER SATISFACTION SURVEY:
Rating key for performance indicators:
1 = not satisfied to 10 = very satisfied

1. How satisfied are you overall with the services provided by Peritus?
12345678910
1.1 Please explain why you provided the rating above.
1.2 Please rate the following performance criteria:
12345678910
Accuracy
Meeting specifications
Timeliness of delivery
Price
Convenience of service
Courtesy of staff
Responsiveness of staff
1.3 What would it take for us to reach a score of 10, if we didn't?


Rating key for performance indicators:
1 = not satisfied to 10 = very satisfied

2. How likely are you to recommend Peritus to others that you know?
12345678910
2.1 Please explain why you provided the rating above.
Please consider criteria such as:
accuracy, meeting specifications, timeliness of delivery, price,
convenience of service, courtesy of
staff, responsiveness of staff
2.2 What would it take for us to reach a score of 10, if we didn't?


3. Additional Services:
Are there any other language services you would like us to provide such as:
Translation Edit & Proofreading
Multilingual Graphic Design Linguistic Q&A
Software Localization Brand Name Analysis
Interpreting (Consecutive) Interpreting (Simultaneous)
Transcription Voice-over
Other:


4. Additional comments or suggestions to further improve our service:



 
Peritus Precision Translations, Inc.
460 Seaport Court, Suite 101, Redwood City, CA 94063-5548, USA
Tel: +1.650.421.2500 Fax: +1.650.421.2501
Email: info@peritustranslations.com
© 1997-2007 Peritus Precision Translations, Inc.